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Support and Advice for Homes Tenants

Due to the Coronavirus outbreak we were required to make some changes to how we delivered our service, but we are delighted to confirm that we are very much now back to full service delivery.

That said, we have been required to tweak a few of our processes and procedures to guarantee the safety of our staff and tenants, alike. These changes will not affect the quality of service we provide, but it’s important we make you aware, nevertheless:

  • Our office remains closed to tenants and external visitors, however all staff are well equipped to deal with any query you may have. We encourage that should you need to contact us it is done so via email, telephone or letter.
  • Our Lettings Team have been re-mobilised and we are delighted to once again offer a full lettings service. This includes both essential and non-essential move-ins. Viewings will proceed as usual and sign-ups will remain electronic.
  • Our Repairs & Maintenance service has achieved full resumption, including the capability of now completing non-essential works. To protect all parties, our dedicated customer service team will give you a call prior to any scheduled appointment to run through a brief Covid-19 symptom survey. It’s extremely important that responses are forthcoming as otherwise, works may not be completed.


We will use our website and social media channels to keep everyone informed. Please make sure that you link into these communication channels:

www.advancenorthumberlandhomes.co.uk

www.facebook.com/advancenlandhomes

You can also use our new online chat function on our website to chat to one of the team. 

If you have any queries or would like to discuss this further, please do not hesitate to contact us via 01670 528499.



Tenant Support

Council tax hardship fund 2020 to 2021 - guidance

As part of its response to COVID-19, the government announced in the Budget on 11 March that it would provide local authorities in England with £500 million of new grant funding to support economically vulnerable people and households in their local area.

For more information please click here.

What our customers say

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"I would like to thank you for your excellent service over the years, and would highly recommend you."

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