Customer Service Administrator Workspace

About Us  

Advance Northumberland is a diverse property investment & development business, delivering opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council.

Whether its support for new and developing businesses, the remediation of challenging brownfield sites, building of large-scale manufacturing units, delivering new purpose-built offices, delivery of major town centre redevelopments, including complex retail developments, leisure facilities or the delivery of high-quality market sale and affordable housing it can all be found in this unique regeneration company.

We work collaboratively with stakeholders and partners, delivering positive physical and economic development.  Focusing on the needs and aspirations of the county, addressing economic, housing and infrastructure challenges whilst capitalising on Northumberland’s significant assets and opportunities. We deliver a comprehensive regeneration capability to improve the County’s economic prosperity, regenerate communities, improve liveability and create a more connected and aspirational County.

In doing so, we will support a broader county-wide assets-based approach to promote economic growth and an improved quality of life for its communities. Building on the opportunities emerging from Combined Authority initiatives to enhance its regeneration impact, taking its lead from Northumberland County Council, and working in collaboration with key partners.

We provide shared Workspace facility in Blyth, Berwick and Wansbeck, with a range of tenants, rooms and hot-desk facilities. Our Wansbeck office is also home to our head office.

The Role: Customer Service Administrator

Based: Blyth Workspace

As our Customer Service Administrator, you will work as part of the Workspace team to provide front of house reception and customer service to our workspace tenants and visitors. You will act as the first point of contact for all enquiries and will be responsible for ensuring an efficient and welcoming service.

As a small team, it is likely that you will be a confident communicator, able to deal with a high volume of work and respond to enquiries in a professional manner.

There is an expectation that you will provide holiday cover for the person covering the morning role.

Our Values

Our values are at the centre of our activities, linking to our vision to make Northumberland a wonderful place for people to live work and do business.

• Dedication – passionate and tenacious about delivering for Northumberland.
• Honesty – working to the highest standards of integrity and accountability.
• Collaboration – deliver in partnership with Northumberland County Council and organisations across the public and private sectors.

How to apply: Please send us your CV, and a letter of application, stating why you want to work for us, and what you would bring to the role, to:

   workforus@advancenorthumberland.co.uk

If you would like to have an informal discussion regarding this role, please contact Andrew Martin on 07807 493302.

The closing date for application is Monday 22^nd September 2025 at 10.00am. Interviews will be held on: 29^th September 2025.

We may close this vacancy early if we receive sufficient information suitable applicants.