Business Operations Co-ordinator Corporate Services

About The Role

Overview 

As our Business Operations Co-ordinator, you will manage the day to day administration function within our Head Office, providing support across the business. Your remit will cover everything from managing committee meetings through to handling and subject access or freedom of information requests. The role is diverse and demands excellent attention to detail and time management. This is a busy role, where you will lead a team of two administrators responsible for a centralised admin service to all teams across the business.

Starting Salary: £32,182 (depending on experience) with performance related incentive scheme and excellent benefits.

Location: You will be working at the Advance Northumberland Wansbeck Workspace, located in Ashington, Northumberland, Rotary Parkway, NE63 8QZ. There will be an expectation that you will need to travel to other locations within Northumberland.

If you would like to have an informal discussion regarding this role, please contact Lois Brentnall, Head of Business Operations on 07889951641

How to apply

To apply for this position, please send us your CV, and a letter of application, stating why you want to work for us, and what you would bring to the role.

Please also complete the application form on our website and send these to workforus@advancenorthumberland.co.uk

Applications will close for this position on 30^th November 2026 at 10.00am

Interviews will be held on Thursday 10^th December 2026

This may be closed at an earlier period, if we receive a high number of applications.

Our Values

We are looking for people who embody the Advance Northumberland values; people who are accountable and resilient, who are open to change with strong innovation skills. They will be collaborative; effective in relationship building and stakeholder engagement with the potential to build relationships effectively at all levels. They will demonstrate respect for our colleagues, our customers and our partners and be able to use their initiative in their work. They will be ambitious about their career and for the future success of Advance Northumberland, with a real customer and team focus; motivated and enthusiastic about their contribution to our success.

Who are we?

Overview

We are a diverse property and investment company who deliver opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council. We collaborate with stakeholders and partners to deliver positive physical and economic development and focus on the needs and aspirations of the county.

We have the recognition of being a Real Living Wage Employer, and other awards such as our Good Work Pledge, and the Ambassador Status for the Better Health at Work Award.

We have a mission to build a better future for people in Northumberland, as we focus exclusively on regenerating the county.

Within Advance Northumberland Group we have several subsidiary companies, including our new build housing team - Ascent Homes, our residential lettings team, our commercial and investment team, our Land and Project team and our newly formed sustainability and ecology team – Advance Green Futures.

Corporate Services

Our corporate services team provide a wide range of services across the business, covering, people, finance, IT, governance and health & safety.

Advance Green Futures 

Our newly formed Ecology and Sustainability team is responsible for creating and managing  the third largest habitat bank in the country, as well as ensuring that our activities are sustainable.

We have exciting plans for growth in this area of the business and to develop new business opportunities in the sustainability sector.

Ascent Homes

Ascent Homes is an agile developer buying, developing, delivering, and selling across a wide range of projects from the refurbishment and regeneration of buildings. Ascent work tirelessly to develop interesting, innovative homes.

Ascent have delivered over 600 new homes in Northumberland, generated over £97.4 million over the last five years, and 75% of spend has been invested in local companies.

Projects

Our Project team are a critical component of the company’s unique mix of skills. The team manage the delivery of the investment and regeneration.

Projects have £34.5 million projects that are currently in construction, £76.5 million projects in the development stage, and have created over 700 construction jobs in development.

Recent projects that have been delivered are the Ashington, Morpeth and Berwick Leisure Centres, Manor Walks, and restaurants such as The Amble Inn.

Commercial

The commercial team have a diverse portfolio of quality business accommodation to rent or buy, including industrial units, offices, business parks, and fully managed workspaces.

Currently, we have a 96% occupancy rate, 100% statutory compliance, 3 managed workspaces, £148 million portfolio asset value, and over 600 businesses operating from our properties.

Investments

Our investments team are the regeneration vehicle to deliver physical regeneration through Northumberland. We contribute significantly to the profit of the property and development portfolios, working with the Advance Northumberland Development team to deliver on significant projects in Northumberland.

One of our major investment sites is the Northumberland Energy Park, which is home to JDR’s wind farm cable factory.

Homes

Homes offer an outstanding range of quality, affordable homes to rent in Northumberland. We are passionate about delivering exceptional customer service and offer accessibility and security for those wanting to rent. We are committed to supporting people throughout their  tenancy, which is why we provide services linked with building and maintaining our homes to a high standard.

Working for Advance Northumberland

We care about our colleagues and their wellbeing and have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. We focus on our colleague’s health, wealth, and lifestyle.

Role Profile

Job title: Business Operations Coordinator 

Reports to: Head of Business Operations

Team members: Business Operations Administrator/s

Location: Wansbeck Workspace

Role Purpose: 

To coordinate and oversee key Business Operations functions, ensuring effective governance, compliance and operational efficiency across the organisation. The role is responsible for coordinating interconnected business processes, maintaining robust management information, supporting corporate governance requirements and driving continuous improvement to support effective decision-making and delivery of organisational objectives.

Duties and Responsibilities:

• Coordinate and monitor Business Operations activities across information governance, project framework, procurement, contract management, internal audit, customer feedback and business planning, ensuring effective integration and compliance with corporate requirements.
• Develop, maintain and monitor Business Operations policies, procedures, systems, registers, trackers and management information, ensuring data accuracy, accessibility and effective reporting, while providing effective management and development of the Corporate Services Administration team.
• Identify opportunities for operational improvement and support the implementation of efficiency initiatives, process enhancements and best practice approaches.
• Maintain oversight of organisational data quality and governance controls, implementing corrective actions where issues or risks are identified.
• Support the monitoring, reporting and delivery of Business Plan objectives and associated performance measures.
• Coordinate and administer the Project Framework process, including gateway meetings, reporting, documentation, action tracking and maintenance of associated systems and records.
• Monitor project activity to identify governance requirements, operational impacts, procurement implications and business dependencies, ensuring actions are progressed appropriately.
• Support procurement activity across the organisation, including administration of procurement processes, tender exercises, contract awards and compliance with governance arrangements.
• Develop, maintain and monitor the Contract Register and Approved Supplier Register, ensuring accurate records and compliance with company requirements.
• Support the administration and coordination of information governance activities, including Freedom of Information Requests, Subject Access Requests, Environmental Information Regulations and data security requirements.
• Provide support to the Internal Audit programme, including tracking recommendations and monitoring progress.

Personal Specification

Essential Criteria

You must have:

• Proficient in Microsoft Office suite and use of IT, including databases.
• Experience of managing multiple tasks and projects.
• Experience of maintaining accurate records, management information and performance reporting.
• Experience of working with and dealing with a broad range of Stakeholders.
• Excellent planning and organisational skills.
• Discretion and working in confidence.

It would be good but not essential if you also have:

• Experience of managing people.
• Experience of meeting governance.
• Experience of administering Freedom of Information (FOI), Environmental Information Regulations (EIR) and/or Subject Access Requests (SARs).
• Experience of generating committee and Board papers.
• Full UK driving licence.